Understanding Other People: The Five Secrets to Human Behavior by Beverly D. Flaxington

Author:Beverly D. Flaxington [Flaxington, Beverly D.]
Language: eng
Format: mobi, epub
Publisher: ATA Press
Published: 2009-05-22T04:00:00+00:00

High C versus Low C Communication Confusion This disconnect in organizations — or between people — is most evidenced by the need to do things “right” versus the need to “find a new way.” A higher C person believes that rules are there to be followed and that by breaking the rules, or disobeying the people in charge, you’re doing something wrong, while a lower C person sees a rule as just a “guideline” or in some cases, just an “idea” to be discussed, considered, and potentially even disregarded!

Picture an auditor (higher C) coming into the office of a manager (lower C) who doesn’t like to keep records, is doing some creative accounting to get close to the edge but not over it, and doesn’t care much about the quality of the details. The two people are simply never going to see each other’s viewpoint. The high C will believe the lower one to be in flagrant disregard of what matters. The lower C will think, “What a stick in the mud!”

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